Frequently Asked Questions

It’s important to take your medication as prescribed by your doctor or pharmacist. If you miss a dose, take it as soon as you remember. However, if it’s nearly time for your next dose, skip the missed one and carry on with your regular schedule. Never take two doses at once to make up for a missed one.

If you lose your prescription, get in touch with your GP or specialist to request a replacement. You’re also welcome to contact our pharmacy if you’ve previously purchased the medication with us, as we may be able to assist you in obtaining a copy of the prescription.

Do not throw medications in the bin or flush them down the toilet, as this can harm the environment. Improper disposal can also put unused medications at risk of being accessed by others. Australia has a national program called the Return Unwanted Medicines (RUM) Project — simply drop your unwanted medications off at your nearest participating pharmacy for safe disposal.

We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.

If you experience any side effects or adverse reactions, contact your GP or healthcare provider straight away. They may advise you to stop taking the medication or switch to a different one. In the case of a serious or life-threatening reaction, please call 000 immediately.

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to keep tabs on your parcel and follow its progress right to your door.

Simply use the search bar at the top of the website or browse through the product categories to find the items you’re after.

We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products.

For more details, please have a look through this FAQ section or get in touch with our customer support team for personalised assistance. We’re always happy to help.

Absolutely! You can reach out to our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is more than happy to help you find the right solution.

Delivery via Trackable Courier Service usually takes 10–21 business days. Shipments can be monitored using a tracking number, and the maximum delivery time is up to 30 days.

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Simply contact us via our Feedback Support Service, Live Chat, or Phone, and one of our team members will promptly assist you. Once the order has been dispatched, cancellation is no longer possible.